How Our Reviews Work

We think reviews are only useful if you can trust them. Here is exactly how ours work.

Who can leave a review

Anyone who has bought the product from us. When we can match your email address to an order, your review is marked Verified buyer. Reviews without a matching order still get published, they just don't carry the badge.

How reviews are published

Reviews of 4 and 5 stars go live on the product page straight away, without anyone at Uniquely Creative seeing them first.

Reviews of 3 stars and below come to our team before they appear. This isn't so we can hide them. It's so we can read them properly, get in touch if something went wrong with your order, and put it right. Once we've done that, the review is published alongside everything else.

We do not delete genuine reviews because they are critical of us. If a product has a problem, we would rather you knew about it.

When we do remove a review

We will only ever remove or decline to publish a review if it:

• isn't about a product we sell, or is clearly written by someone who never bought it
• contains abusive, discriminatory or offensive language
• includes someone's personal details, or another business's advertising
• is spam, or an obvious duplicate of a review already published

We never edit the wording of a review to change what it says.

Replying to reviews

Sometimes we'll add a short reply underneath a review — usually to answer a question, explain something, or say sorry. Our replies are clearly labelled as coming from us.

Incentives

We don't pay for reviews and we don't offer discounts, entries into competitions, or free product in exchange for one. If that ever changes, we'll say so clearly on the review itself.

Something not right?

If you think a review on our site is unfair or inaccurate including your own, email us at sales@uniquelycreative.com.au and we'll look into it.