How Our Reviews Work
We think reviews are only useful if you can trust them. Here is exactly how ours work.
Who can leave a review
Anyone who has bought the product from us. When we can match your email address to an order, your review is marked Verified buyer and publishes according to the rules below.
If we can't match your email to an order, perhaps because it was a gift, you bought it at a show, or you've changed email address since, your review still counts. It simply comes to our team to look at first, rather than publishing straight away.
How reviews are published
Reviews of 4 and 5 stars from a verified buyer go live on the product page straight away, without anyone at Uniquely Creative seeing them first.
Reviews of 3 stars and below come to our team before they appear. This isn't so we can hide them. It's so we can read them properly, get in touch if something went wrong with your order, and put it right. Once we've done that, the review is published alongside everything else.
We do not delete genuine reviews because they are critical of us. If a product has a problem, we would rather you knew about it.
When we do remove a review
We will only ever remove or decline to publish a review if it:
- isn't about a product we sell, or is clearly written by someone who never bought it
- contains abusive, discriminatory or offensive language
- includes someone's personal details, or another business's advertising
- is spam, or an obvious duplicate of a review already published
We never edit the wording of a review to change what it says.
Photos
You can add photos of what you made to your review, and we love it when you do. If you add one, you are giving us permission to show it on our website, in our emails, and on our social media, alongside your first name. We will never sell your photos or pass them to anyone else, and we will not use them to advertise another company's product.
Please only add photos you took yourself. If you change your mind later and would like a photo taken down, email us and we will remove it.
Replying to reviews
Sometimes we'll add a short reply underneath a review, usually to answer a question, explain something, or say sorry. Our replies are clearly labelled as coming from us.
Incentives
We don't pay for reviews and we don't offer discounts, entries into competitions, or free product in exchange for one. If that ever changes, we'll say so clearly on the review itself.
Star ratings
Every review on this site carries a star rating chosen by the customer who wrote it. Our form will not accept a review without one.
A small number of older reviews, migrated from the review system we used until September 2026, arrived without a usable rating because of a fault in that system. Rather than guess, we read each one and set a rating that matched what the customer had written, or left it unpublished where their words didn't clearly say. We've kept the originals.
Something not right?
If you think a review on our site is unfair or inaccurate, including your own, email us at sales@uniquelycreative.com.au and we'll look into it.