30 day change of mind returns available

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30 day change of mind returns available

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    • Shipping & Returns

    We ship all our orders worldwide with Australia Post. You will receive full tracking so you can follow your order from the time it leaves our warehouse until it arrives at your door. Orders will require a signature on delivery, however, you can jump onto the Auspost App and update your delivery preference to 'leave in a safe location' at any time.  

    We also offer FREE Local Pick-Up for South Australian customers. Orders may be collected from Modbury North Post Office, located in Clovercrest Shopping Centre, Shop 20/429 Montague Rd, Modbury SA 5092. Orders will be available to collect within 1 business day of shipping notice. Please ensure all orders are collected within 14 business days. Post office trading hours are as follows: 

    Monday-Friday - 9:00am-5:00pm
    Saturday - 9:00am-12:00pm
    Sunday - Closed

    Postage charges are based on the weight of the goods, and is calculated at the checkout. For orders outside of Australia, pricing will display in your local currency.

    Australia - Between $3.00 and $11.95 AUD, shipped with Australia Post

    New Zealand - Between $5.00 and $15.95 AUD, shipped with Australia Post

    International (excluding USA) - Between $8.00 and $25.00 AUD, shipped with Australia Post

    USA - Between $15.00 and $32.00 AUD, shipped with Australia Post. Duties are pre-calculated and paid at checkout. 

    All orders are shipped from our warehouse in South Australia. For international orders, duties and taxes may be charged by customs authorities in your country. Payment of these is the responsibility of the purchaser and not Uniquely Creative. Uniquely Creative is not responsible for any fees or charges incurred.

    Give us a call on +61 435 774 573 for more information. 


    Local pick ups 

    We offer a free local pick up service from the Modbury North Post Office, located in the Clovercrest Shopping Centre, Shop 20/429 Montague Rd, Modbury SA 5092

    Returns

    EU & UK Consumers – Statutory Right of Withdrawal

    If you are purchasing as a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase contract within 14 days of receiving your order, without giving any reason.

    To exercise this right:

    • You must notify us within 14 days of delivery of your intention to withdraw from the contract.

    • You then have a further 14 days to return the goods to us.

    • Returned items must be unused and in their original condition and packaging.

    • Unless otherwise stated at the time of purchase, you are responsible for the direct cost of returning the goods.

    We will process your refund within 14 days of receiving the returned goods or proof of return postage, whichever occurs first. This includes the cost of standard outbound shipping (but does not include any additional costs for expedited shipping options).

    This statutory right applies in addition to our standard returns policy outlined below and does not affect your rights in relation to faulty or defective goods.

    EU & UK Consumers – Legal Rights

    If you are an EU or UK resident and your purchase is for personal use, you have a legal right to withdraw from your purchase contract within 14 days after delivery, without giving any reason. This is your statutory right under EU and UK distance selling laws.

    To exercise this right:

    • You must notify us within 14 days of receiving your products of your intention to return them.

    • You then have a further 14 days to return the goods.

    • You are responsible only for the direct cost of returning the goods to us unless we advised otherwise at the time of purchase.

    We will process your refund within 14 days of receiving the returned goods or proof of postage, whichever is earlier.
    This EU/UK right of withdrawal applies in addition to our standard 30-day return window where applicable.

    Return Shipping Costs (EU/UK)

    Unless otherwise stated at the time of purchase, the customer must pay for return postage for change-of-mind returns.

    General Policy (Worldwide)

    You are welcome to return or exchange your purchase anytime within 30 days of purchase (return postage is at your cost)

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require your order number

    Return Shipping Costs (Worldwide)

    Unless otherwise stated at the time of purchase, the customer must pay for return postage for change-of-mind returns.

    To arrange a return or refund please give us a call on +61 435 774 573 or email  sales@uniquelycreative.com.au.

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